Order Information
Click on the links below or scroll down for each category.
 

Ways to Order from Kid Fancies	Kid Fancies Privacy Policy
General Order Information	Sales Tax
How to Shop Online	Special Services
Delivery Information	Return Policies
International Shipments Info	Frequently Asked Questions
Receiving Freight & "Freight Collect" Shipments	Our "Fancy Free" Guarantee

WAYS TO ORDER FROM KID FANCIES

GENERAL ORDER INFORMATION

• We accept Master card, Visa, American Express, Personal Checks, Money Orders and of course our Kid Fancies Gift Certificates.  Your order will be shipped when the check clears.
  NOTE: All funds must be in U.S. Dollars. 

NOTE TO AMERICAN EXPRESS USERS:  For your protection when ordering online we require that all orders use the same shipping address as the billing address.  Thank you!
 

HOW TO SHOP ONLINE

STEP 1 - Start shopping! 

Browse through our complete catalog to find the perfect item for your child. Once you have selected a product to purchase, click on the "add to cart" link  within each product description.  This will place that product in your shopping cart.  Each click will add one item to your cart. Repeat this step for all products you wish to purchase.

STEP 2 - View your cart. 

When you have completed your shopping, click on "my cart" to view your final selections. Your cart is located at the top of your screen.  You may view your cart at any time.  Your cart will show the selections you have made. It will also allow you to make any adjustments to quantities or remove any items.  

STEP 3 - Proceed to checkout.

Click the "checkout" button at the top right hand side of our screen when you have finished your shopping. You will then fill out the your address, shipping, and credit card information in the form provided.  Finally, you should receive confirmation via e-mail that your order has been received by us.  If you do not receive any email or confirmation of your order within 24 hours, please contact us.  

STEP 4 - Watch your mailbox!

Your order is now being process and on it's way to you.  We hope you've enjoyed shopping with us and look forward to serving you again! 

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DELIVERY INFORMATION 

SHIPPING & HANDLING RATES:

Please add the appropriate amount to your order total on your order form. Online customers will have their shipping charges added automatically. Larger furniture and oversized items may incur additional charges. You will be notified of these charges before an order is processed.  Please feel free to contact us toll free at (877) 376-2992 if you have any questions or need a shipping quote for any item.  
 

These rates are for STANDARD shipping charges for deliveries in the continental United States.
Shipping surcharges for oversized and furniture items are in addition to the costs shown below.
For orders shipped to Alaska, Hawaii, and Puerto Rico, please add $ 10 to the above rates.
NOTE: These rates are subject to change at any time and without any notification.

IMPORTANT SHIPPING NOTE:
Please disregard any shipping charge(s) automatically calculated by our online shopping cart
for freight collect and truck items noted by each item. We are currently unable to calculate shipping charges based on destination online. Please contact us for a shipping quote.

FREIGHT COLLECT & TRUCK DELIVERED ITEMS 
Most furniture pieces, because of their weight and size, require shipping by motor freight (truck) to locations within the United States. These items are noted on each item page using the "truck" icon above . Other oversized items such as rugs, toddler beds, tables and chairs; or those items that require special packaging in an oversized box (as defined by the mail service) will incur additional surcharge based on your location. Any surcharges will be noted in parenthesis next to the item's price. You may also be given the option of choosing Standard or Premier delivery as outlined below for some items.  Please see additional information below on receiving items of this nature.

Standard Delivery Service:
Item(s) shipped using standard delivery service are placed in side the main threshold of your home. Many items are shipped directly from our manufacturer and therefore will be in their packaging. This service is provided for our larger furniture items; usually 10% of the cost of the item is added.

Premier Delivery Service:
Items shipped using premier delivery service will consist of placing the item(s) in the room of your choice, unpacking the item and removal of all materials. This service is available at a additional charge, usually 20% of the cost of the item. Assembly service is not provided.

INTERNATIONAL ORDERS:
Online orders are currently not accepted for International customers, however, we will do our best to accommodate any order outside of the United States. Because orders of this nature require special shipping rates and conditions, we can not guarantee that a shipment may be possible. Please contact us for details. 
 

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RECEIVING "FREIGHT COLLECT" SHIPMENTS
(for furniture and larger items undeliverable by mail)

NOTE: Tracking number(s) will be made available the day your product ships along with a link to the freight company's website to track your order. You may use their website or call the freight company for an estimated time of delivery, appointments may not be available. Deliveries will occur during normal business hours, usually 9:00 am - 5:00 pm..  Re-delivery will incur additional charges. Watch your email for this information.  

Please use this as a guide when preparing to receive any freight item from Kid Fancies. A copy of this guide will be sent to you with a confirmation of your order.

Our furniture will arrive from the carrier (i.e. Fed Ex Freight, Home Direct, Old Dominion) and require someone to be home to receive it.  Therefore, please make the necessary arrangements.  The truck driver is only responsible for moving your merchandise to the back of their truck. They are not responsible for unloading the items. (NOTE: Many drivers will assist you and may even help to get it inside but are not required to do so.)  There generally is a substantial charge for this "extra" service and you will be billed directly from the shipping company if you choose this option. Many of our products can be bulky and heavy, some weighing in excess of 100 pounds, therefore you may need to arrange for extra help in unloading.

DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE INSPECTED THE SHIPMENT!

1. Count the number of cartons to verify you have received the correct number.

2. Inspect each carton carefully for any kind of rips, tears, punctures, dents, crushed corners, wetness or other signs of possible damage.  You may wish to have the package opened while the driver is present to inspect further if you suspect possible damage from the above conditions.

In case of shipping damage:
Each box and piece received must be inspected for damages immediately upon receipt.  If you received any damaged freight you are required to note it on the bill of landing.  If the piece is damaged beyond your ability to repair it and a replacement piece is needed, please contact us to arrange for a replacement. If damage is on the inside of the package after opening, keep the outer cartons for inspection from the shipping company.

If the shipment arrives in very poor condition, you have the option of refusing the entire shipment. In this case, the items will be returned and a replacement will be sent. This excludes any custom made and fantasy furnishings such as our castle bunk beds.

How to return when dissatisfied:
Please retain all original packaging along with your invoice. In this event simply repackage your piece and call us for a Return Authorization number. Please make sure to package the item well to reduce the risk of shipping damages. Once your returned item has been received and is in good condition a full refund will be given minus any shipping costs. You have 7 days to return any furniture item that you are not satisfied with. After 7 days it is assumed you are satisfied.

Most of our furniture requires some assembly. Please read all instructions carefully and contact us with any questions you may have.

In addition, please feel free to contact us  for a shipping quote to your destination.

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It is our policy to follow strict guidelines when it comes to protecting your privacy. 
Please be assured that all of the information we gather from our website and any other form
is kept strictly in our possession. In addition, we will never distribute your information
to any third parties unless we first seek your permission. 

Therefore:

• We will only collect information that is needed to serve you and administer our business.   This information will be used to process orders and research new products that would be of interest to our customers.

• We will use e-mail to communicate with you about an order or any special news or product introductions. In addition, mailing lists will be maintained through e-mail and standard "snail" mail to keep customers aware of new changes to our products and services. However, you may choose to "opt out" of our mailing list at any time by simply e-mailing or writing us to do so.  Please be sure to include your full name and address.

• Our online shopping service uses SSL (Secure Socket Layer), an Internet standard used to transfer information securely across the Internet.  SSL establishes a secure channel between your browser and our website's server.  This allows your credit card and information to be encrypted to transmit it to us in a secure manner.  Please do not use email to send us your credit card information!  

Please know that you can shop online at Kid Fancies with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize. Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. 

If you prefer, we can process your transaction by phone, fax or mail.
(See above for contact information.)

Kid Fancies is registered with the Authorize.Net Verified Merchant Seal program.

Please contact us if you have ANY questions concerning this information. 
Our business is possible because of you and your children. 
Therefore, it is imperative that we continue to serve you in a manner that suits you.

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SALES TAX

Kid Fancies is required by law to collect applicable sales tax for orders shipped within New York State.  NOTE: This includes tax on all delivery charges ( i.e. shipping and handling ).  Therefore, New York State residents should add applicable sales tax for your town. However, if you live outside of New York, there is no sales tax charged on your order ( you lucky bunny!).
 

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SPECIAL SERVICES

We offer the following additional services to create a product that is as unique as your child.

FREE GIFT WRAPPING:

FREE Gift wrapping is available on many items. Some oversized or items drop-shipped from the manufacturer cannot be gift wrapped. Hand written gift cards with your personal message may also be included with any wrapped item.

ENGRAVING: 
Add that creative touch to any gift with an engraving on select pieces of sterling silver and pewter. Three initial monograms are $6.00 each and traditionally feature the last name initial in the center; when ordering please specify the letters as they would appear.  For example, Mary Jane Smith would read M S J.  Some items may be personalized with names and dates, or even a small message on one or two lines for $10.00 per item. 

Orders of this nature require full payment and must be ordered by calling or e-mailing us.

You may choose from the following fonts. Returns

CUSTOMIZATION:

Custom orders are available on select bedding and furniture pieces (i.e. personalized with your child's name or specific colors, etc.).  Because these items are manufactured to your specifications, Kid Fancies cannot accept returns on any custom made item.  If you wish to cancel an order for any custom made item, you must notify us within 48 hours.  Payment in full is required at the time of order.  

To check availability of these services on any item, just look for the bunny symbol .

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RETURNS AND EXCHANGES

Although we feel our products are of exceptional quality and design, we understand there may be certain circumstances that you need to return or exchange an item.   All of our products come with the guarantee that if for ANY reason your are not completely satisfied with your order, we will gladly exchange it or issue you a refund within 30 days. (Excludes custom made items, see above.) Please note the following:

• To cancel, return, or exchange any item(s) please use the form found on the back side of your sales slip or contact us if you do not have your invoice available. All returns must be within 30 days from the receipt of the  delivery.  

• Call us at (315) 733-2992 to receive a Return Authorization Number (RAN #). Returned merchandise will not be accepted without this number.  This number will be valid for 10 days.  Note: If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We feel this is a reasonable amount of time and if your return is not within this time frame we will assume that you have chosen to keep the item(s). Please call us should you have any special circumstances that warrant additional time.

• Include the sales slip, or a copy, in with your return package and send it back to us using the original packaging. Items must be unused and in their original packaging and must contain all accessories. (We recommend you send all returns insured mail for your protection against loss or damage.)

• All claims ( i.e. damages, etc.) must be reported to us within 5 days of receipt of merchandise.  Defective materials will be replaced as soon as possible. Please notify us of defects as soon as product arrives.

• Upon receipt of your item(s), we will promptly issue a refund or exchange. Within 30 days of delivery of a shipment, you may return any items you purchased from us, for any reason, for a full refund of the cost of the merchandise, less shipping costs. In some cases , we will refund the return shipping cost if the return is a result of our error. NOTE: If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as noted in our shipping rates section above.

• Excludes any custom items made to order (i.e. color changes, personalization, etc.) Custom items are considered any hand painted, personalized, custom designed furnishing as noted on our website in each product's page. If you wish to cancel a custom order, you may do so within 2 business days of your original order date. All fantasy furniture and custom built playhouses fall under the category of "custom" items.

If you have any questions regarding these policies, feel free to contact us at
info@kidfanices.com or Toll Free (877)376-2992, locally at (315) 733-2992.

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 F.A.Q. - Frequently Asked Questions

1. I need to speak with someone about my order.

No problem! Please call our toll free number at (877) 376-2992 or locally at (315) 733-2992. We're available Monday through Friday, 10:00 am to 7:00 pm Eastern Standard Time. Feel free to email us any questions anytime via our website or to info@kidfancies.com.

2. When will my order arrive?

Standard orders should arrive within 2-3 business days via U.S. Priority mail. You will have received a tracking number via email as well. If your order requires a freight truck delivery please visit our section on this type of shipment.

MORE FAQ's to come...

If you have any additional questions with our policies or need assistance to place your order, 
please contact us at: 

Local  Phone (315) 733-2992 or Toll Free at (877) 376-2992  
Monday through Friday 10:00 AM - 7:00 PM EST.

Or E-mail us at: info@kidfancies.com

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